Privacy policy

Last updated: June 15, 2025

Kalpita Creations (OPC) Private Limited (“Kalpita”) operates this online store and website, including all related content, features, tools, products, and services to provide you, our valued customer, with a seamless and delightful shopping experience (the “Services”). Kalpita is powered by Shopify, enabling us to deliver and enhance our Services. This Privacy Policy outlines how we collect, use, and disclose your personal information when you visit, use, make a purchase, or communicate with us through the Services. If any terms conflict between this Privacy Policy and our Terms & Conditions, this Privacy Policy will govern the handling of your personal data.

By accessing or using our Services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

Personal Information We Collect

“Personal Information” means data that identifies or could reasonably be linked to you. We may collect:

  • Contact Information: Name, billing and shipping address, phone number, and email address.
  • Financial Data: Payment card details, transaction history, and related financial information.
  • Account Information: Username, password, security preferences.
  • Transactional Details: Items viewed, carted, purchased, returned, or exchanged.
  • Communication Data: Content from your interactions with our support or inquiries.
  • Device Data: Browser, IP address, network information, and technical identifiers.
  • Usage Data: Information on how you interact with our platform.

How We Collect Personal Information

We collect personal information from:

  • Direct Interactions: When you create an account, shop, or communicate with us.
  • Automated Technologies: Through cookies, analytics, and tracking tools.
  • Service Providers: Payment gateways, logistics, analytics, etc.
  • Third Parties: Including marketing and advertising partners.

Use of Personal Information

Your information is used to:

  1. Deliver & Improve Services: Process orders, manage accounts, personalize experiences.
  2. Marketing: Send promotions, offers, newsletters, and retargeted ads.
  3. Security: Authenticate accounts, detect fraud, and ensure a safe environment.
  4. Customer Support: Handle inquiries, returns, and feedback.
  5. Legal Compliance: Adhere to applicable regulations and law enforcement requests.

Sharing of Personal Information

We may disclose your personal information:

  • With Shopify and technology providers enabling our Services.
  • With marketing partners to deliver targeted campaigns.
  • Upon your consent or request, including via social media tools.
  • Within Kalpita’s corporate group (if any future expansion).
  • In business transitions, such as a merger, acquisition, or legal obligations.

Relationship with Shopify

Our store is hosted by Shopify. When you interact with Kalpita, Shopify also collects data to support service delivery and personalization. Shopify may use aggregated merchant data (including ours) to enhance service features. For more information, please review the Shopify Privacy Policy.

Third-Party Links

Our Services may include links to third-party platforms. Kalpita is not responsible for the privacy practices or content of those websites. We recommend reviewing their respective privacy policies.

Children’s Privacy

Kalpita does not knowingly collect data from individuals under the age of majority. If you are a guardian of a minor who submitted personal data, please contact us to request deletion.

Security & Data Retention

While we take industry-standard precautions, no method is 100% secure. Retention depends on business needs, legal requirements, and ongoing account use. Avoid sharing sensitive data over unsecured channels.

Your Rights

Depending on your location, you may:

  • Access, correct, or delete your data
  • Request data portability
  • Manage marketing preferences (unsubscribe links in emails)
  • Lodge complaints with regulatory authorities

Contact us to exercise these rights. Verification steps may be required to ensure request legitimacy.

International Data Transfers

If your data is transferred outside your country (e.g., to Shopify servers in other regions), Kalpita ensures it is protected through standard contractual clauses or equivalent safeguards.

Changes to This Policy

We may update this policy periodically. Changes will be posted on our site with the updated date.

Contact Us

For questions, feedback, or rights requests, reach out to: hello@kalpita.in